Information We Collect

When you reach out to discuss a project or work with our team, we collect information that helps us deliver the best possible service. Here's what that looks like in practice:

How We Use Your Information

Every piece of information we collect serves a specific purpose in delivering quality game development services:

• Responding to your initial inquiries and understanding your project requirements
• Developing customized proposals and project timelines that match your specific needs
• Managing active development projects and keeping you updated on progress
• Providing technical support and troubleshooting during and after project completion
• Sending important updates about your project status, deliverables, and milestones
• Improving our development processes based on real project experiences and client feedback
• Maintaining project documentation and code repositories for ongoing support

We don't use your information for marketing campaigns or sell it to third parties. Our focus stays on delivering excellent service to the clients we're already working with.

Information Sharing and Disclosure

We're selective about when and how we share client information. Here are the specific situations where sharing might occur:

Service Providers

Sometimes we work with specialized contractors for specific aspects of game development — like advanced graphics work or platform-specific optimization. When this happens, they only receive the project information necessary to complete their part of the work, and they're bound by confidentiality agreements.

Legal Requirements

If we receive a valid legal request for information or need to protect our legal rights, we may share relevant data. We'll notify you about such requests unless legally prohibited from doing so.

Business Transitions

In the unlikely event that Jiralox is acquired or merges with another company, client information would be transferred as part of business assets. We'd notify all clients before any such transfer occurs.

Your Privacy Rights

You have significant control over your personal information. Here's exactly what you can do and how to exercise these rights:

To exercise any of these rights, simply email us at support@tecso.bet with your request. We'll respond within 30 days and walk you through the process.

Data Security Measures

Protecting your information isn't just about compliance — it's about maintaining the trust you place in us when sharing sensitive project details.

Our Security Practices Include:

• Regular security audits and vulnerability assessments of our systems
• Encrypted communication channels for all sensitive project discussions
• Secure code repositories with access controls and audit trails
• Employee training on data privacy and security best practices
• Incident response procedures in case of any security concerns
• Regular backups with encryption and secure off-site storage

While we implement strong security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to stay ahead of emerging threats.

Data Retention

We keep your information only as long as needed to fulfill our service obligations and meet legal requirements:

Active Projects

During active development, we retain all project-related information to ensure continuity and quality delivery. This includes design documents, communication history, and technical specifications.

Completed Projects

After project completion, we keep essential project information for three years to provide ongoing support and handle any questions that arise. This includes final deliverables, key technical documentation, and support communications.

Legal and Financial Records

We retain certain business records for seven years as required by business and tax regulations. This includes contracts, invoices, and payment records.

When retention periods expire, we securely delete information using industry-standard data destruction methods.

Cookies and Website Analytics

Our website uses cookies to improve your browsing experience and help us understand how to make our site more useful:

Essential Cookies

These enable basic website functionality like remembering your preferences during a single visit and maintaining secure connections when you contact us.

Analytics Cookies

We use Google Analytics to understand which pages are most helpful to visitors and how people find our site. This data is anonymized and helps us improve our content.

You can control cookie preferences through your browser settings. Disabling non-essential cookies won't affect your ability to contact us or learn about our services.

International Data Transfers

Jiralox operates primarily within the United States, and most data processing occurs on US-based servers. If we need to transfer information internationally for specific project requirements, we ensure appropriate safeguards are in place.

For any international transfers, we use standard contractual clauses or other approved mechanisms to maintain the same level of protection for your information.

Children's Privacy

Our services are designed for businesses and we don't knowingly collect information from individuals under 18. If we become aware that we've collected personal information from someone under 18, we'll delete it promptly.

While we develop games that may be enjoyed by younger audiences, our business relationships are always with adult decision-makers at client companies.

Changes to This Policy

We review and update this privacy policy annually or when our practices change significantly. When we make important changes, we'll notify current clients by email and post the updated policy on our website.

The "Effective Date" at the top of this policy shows when the current version took effect. Previous versions are available upon request if you need to reference historical policies.